Review and reputation Marketing by Optima
Word of mouth is how all successful business are built. Today, more than ever, word of mouth is the new digital currency. Having a website, while vastly important, is only a small part of your digital footprint. What other see or read about you is equally important. Before ever contacting your office, prospective clients do in-depth research to learn everything about you. This includes reading reviews that prior clients share on social media, Google, and other highly visible destination sites. Today, typing your name or business reveals a wealth of information about you and the service your provide.
Customer reviews are the single most effective piece of marketing you can do for your company.
Optima has built into our platform a solution that not only monitors what others may say, but helps engage past clients to help build your brand reputation. Immediately knowing what someone posted on social media or Google about your business can help keep you informed, but also mitigate any damaging information.
Get More Customer Reviews
According to a survey by Search Engine Land, 72% of consumers trust online reviews as much as personal recommendations from real people. Positive customer reviews may be the single most effective marketing you can do for your business. But how do you do it?
Optima provides services that get your customers spreading the good word about your business on the sites that matter. Our solution helps you tactfully ask and remind customers for feedback, guides them through the simple online review process, and gives you a chance to reach dissatisfied customers before they write a negative review.